4 Service
DXi3500 and DXi5500 Site Planning Guide
StorageCare™ Guardian 0
StorageCare Guardian is a remote monitoring and diagnostic solution that enables
Quantum to proactively monitor the health of Quantum systems over the internet and use
intelligent diagnostics data to remotely service the equipment if issues arise.
StorageCare Guardian delivers
more reliable backups and faster resolution time for
customers at no additional cost for supported products under warranty or service
contract.
More reliable backups
0
Leveraging the intelligence inside Quantum's storage systems, StorageCare Guardian
proactively monitors the health of the units, uses diagnostics data to predict possible
failures, and determines whether or not the problem involves a Quantum product or
other critical components in the environment.
Faster resolution time
0
When the system is down, StorageCare Guardian provides better diagnostics data that
will enable Quantum to identify the root cause for rapid problem resolution.
StorageCare Guardian can be downloaded from: http://www.quantum.com/
ServiceandSupport/Services/GuardianInformation/Index.aspx.
Service Package Upgrades 0
Quantum’s Global Services organization is geared towards delivering the fastest possible
response and root cause resolution, helping you maximize your backup investments,
better manage processes, and make the best use of your resources. We ensure total
customer satisfaction by providing comprehensive, responsive services on a worldwide
basis.
A variety of support options are available to you via Quantum’s. Features of these plans
include: 24-hour telephone support, on-site response, key account program manager,
priority call handling, strategically located spares pools, online resources, preventative
maintenance, and firmware upgrades. For more information on these service plans, please
visit www.quantum.com or contact your Quantum Sales Representative.
Quantum service engineers are available around the world and are deployed to respond
to on-site service demands. In addition, spare part depots are strategically located around
the globe so that service technicians have access to the parts and equipment necessary to
maintain or repair your DXi-Series.
(10 pages)
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