Quantum DAT 160 Guide de l'utilisateur télécharger pdf (Page 59)

Chapter 5 Troubleshooting

Verifying USB Installation for Optimum Performance

Quantum DAT 160 User’s Guide 45

3 If the problem persists, check the environmental conditions against

the specified limits (see www.quantum.com

). Perhaps move the

drive to a more suitable site.

Has a New Operating System Been Installed in the Host Computer?

Has New Backup Software Been Installed?

The problem could lie with the host or the software. Consult the

computer’s operating manuals, the software manual, or seek help from a

service engineer.

Verifying USB Installation for Optimum Performance 5

To confirm that an Quantum USB DAT drive is installed correctly:

• Check that a USB 2.0 port is being used

• Ensure that the tape drive is the only device on a USB hub

• Ensure that the Qtmusbmsc driver is being used

Check for USB 2.0 Port (Windows)

It is important to ensure that you connect your drive to a USB 2.0 port.

The drive will work on a USB 1.1 port but performance will be severely

degraded.

To check the port on a Windows system:

1 Go to Device Manager and select Devices by connection from the

View menu.

2 Expand Universal Serial Bus controllers and locate the tape drive.

3 If a USB driver is listed as Enhanced, the port is USB 2.0 (see

figure 24

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Quantum DAT 160 Guide de l'utilisateur Page 59