
34 Getting Started with Pathlight VX
Managing Support and System Notifications
Pathlight VX offers several support and system notifications that alert recipients of system changes or
problems that may require attention. The support notification alerts the ADIC Technical Assistance Center
(ATAC) of Pathlight VX problems. System notifications provide email alerts to designated individuals.
Configuring E-mail Settings for the Pathlight VX
Use this procedure to configure e-mail settings for the Pathlight VX. The system will use these settings when
it sends system notifications and alerts by e-mail through the customer's SMTP (e-mail) server.
1 Log on as a user with Administrator privileges.
2 From the menu bar, select Setup > E-mail Configuration.
The Setup - E-mail Configuration screen appears and lists the following fields.
• Enter SMTP Server IP Address: The SMTP server is the e-mail server that the customer wants to
use to transmit Pathlight VX notifications and alerts. Enter the SMTP server's IP address in this field.
• Select Authentication: Indicates whether the selected SMTP server (specified in the Enter SMTP
Server IP Address field) requires authentication (an account name and a password). If the SMTP
server requires authentication, select Password. If the SMTP server does not require
authentication, select None.
• Enter Account Name: If the SMTP server requires authentication, the account name to access the
SMTP server. If the SMTP server does not require authentication, this field is greyed out (not
selectable).
• Enter Account Password: If the SMTP server requires authentication, the password to access the
SMTP server. If the SMTP server does not require authentication, this field is greyed out (not
selectable).
• Enter Sender Address: This is the e-mail address that appears in e-mail notifications and alerts
sent by the Pathlight VX. The suggested format of the sender address is:
sender address: PathlightVX@company.com.
Note
Before setting up a support or system notification, configure the e-mail settings for the
Pathlight VX. If these settings are not configured, support and system notifications will not
be sent.
CAUTION
To enable Pathlight VX system notifications and alerts to be successfully
sent by e-mail through the customer's SMTP (e-mail) server, certain e-mail
settings must be configured. If these settings are not configured, Pathlight
VX notifications and alerts will not be sent by e-mail. Each failed attempt to
send a notification or alert by e-mail causes a service ticket to be created.
Note
Remember that the sender address is an e-mail address not an IP address.
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