
Chapter 6 Troubleshooting
Tape Drive Problems
92 ATL P1000 Series User’s Guide
Tape Drive Problems
6
Table 13 provides correction actions for problems with the tape drives.
Table 13 Tape Drive
Problems
Problem Corrective Action
The library is unable to
communicate with a drive.
This is indicated by a Drive
Communication Time-out error. Contact
an authorized field service engineer.
The tape drive does not eject
a cartridge.
1
Reset the library.
2
Retry the unload command.
If the tape still does not unload:
1
Stop the library.
2
Open the front door.
3
Manually unload and eject the
cartridge.
A drive handle error occurs. Contact an authorized field service
engineer.
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