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Chapter 3 Troubleshooting Your Library
How Does the Library Report Issues?
Scalar i6000 User’s Guide 39
A repair page that provides corrective actions
In most cases, tickets isolate field replaceable
units (FRUs) that you must
service or replace.
Tickets can indicate failures or other serious
problems, but they also can indicate warning
conditions that you should investigate or other
helpful information. For example, opening the
library’s access door or changing the library’s
configuration causes the library to create a ticket,
but these situations would not indicate serious
problems. However, you should investigate the
tickets.
The library assigns a severity level to each ticket that it creates, and it
notifies users of the ticket. Table
4 describes possible severity levels for
tickets.
Note
Table 4 Severity Levels
Assigned to Tickets
Severity Level Description
1 (Failed) Indicates that a failure has occurred or a differ
ent serious condition exists within a
library subsystem that requires immediate corrective action. In most cases, a
hardware component is no longer functioning at an acceptable level or has failed.
Typical library operations are either impossible or highly unreliable.
Examples of failure situations include a FRU that
is not functioning, a temperature
threshold that has been reached that causes unreliable operations, or a partition that
the library has automatically taken offline.
2 (Degraded) Indicates that a degraded condition exists within a library subsystem that impacts
system p
erformance or redundancy. Typical library operations can continue
without immediate corrective action, but an administrator should investigate the
condition and correct the problem soon.
Examples of degraded situations
include a redundant power supply that has failed
or a connectivity problem that has caused host port failover to occur.
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