Quantum Scalar i2000 Guide de l'utilisateur Page 88
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- Table des matières
- DEPANNAGE
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
Chapter 3 Troubleshooting Your Library
Viewing Ticket Details
Scalar i6000 User’s Guide 75
Closing Individual Tickets 3
To transition a ticket to the Closed state, perform the following steps:
1 Ma
ke sure that the Ticket Details dialog box displays information for
the open ticket that you want to close. See
Displaying Ticket Lists on
page 46 and
Viewing Ticket Details on page 52.
2 Click Close
Ticket.
The ticket’s state changes to Closed. If t
he library is able to do so, it
automatically transitions the closed ticket to the Verified state.
If the identical issue occurs again within 30
minutes after the ticket transitions to the Closed or
Verified state, the library reopens the ticket and
increments the ticket’s duplicate count.
Tickets that are in the Closed or Verified state for
more than 30 minutes cannot be reopened. In this
case, if the identical problem occurs again, the
library creates a new ticket.
Closing Multiple Tickets
3
You can use this method when you have many tickets relating to the
same issue, for example, when you have many drives in a library or many
tape alerts.
To transition multiple tickets to the Close
d state, do the following:
1 On the
Ticket List dialog box, select each ticket you want to close by
clicking the check box.
See
Displaying Ticket Lists on page 46 and Viewing Ticket Details on
page 52.
2 Click Close
Tickets.
3 In the At
tention message box, click Yes to confirm that you want to
close multiple tickets.
The tickets’ state changes to Closed. If t
he library is able to do so, it
automatically transitions the closed tickets to the Verified state.
Note
- Scalar i6000 1
- Contents 3
- Scalar i6000 User’s Guide iv 4
- Scalar i6000 User’s Guide v 5
- Scalar i6000 User’s Guide vi 6
- Scalar i6000 User’s Guide vii 7
- Scalar i6000 User’s Guide ix 9
- Scalar i6000 User’s Guide x 10
- Scalar i6000 User’s Guide xi 11
- Scalar i6000 User’s Guide xii 12
- About This Guide and Your 14
- Product Safety Statements 15
- Scalar i6000 User’s Guide 2 15
- Scalar i6000 User’s Guide 3 16
- Mercury Statement 16
- Product Model Number 17
- Scalar i6000 User’s Guide 5 18
- Scalar i6000 User’s Guide 6 19
- Description 20
- Chapter 2 Description 21
- Scalar i6000 User’s Guide 8 21
- Figure 1 Front View of a 21
- Control Module and Expansion 21
- Scalar i6000 User’s Guide 9 22
- Library Features 23
- Scalar i6000 User’s Guide 11 24
- Scalar i6000 User’s Guide 12 25
- Control Module 26
- Scalar i6000 User’s Guide 14 27
- Expansion Modules 28
- Scalar i6000 User’s Guide 16 29
- Figure 3 Expansion Module 29
- Scalar i6000 User’s Guide 17 30
- Figure 4 Expansion Module 30
- Library Management Module 31
- Scalar i6000 User’s Guide 19 32
- Figure 5 Library Management 32
- Module Boards 32
- I/O Management Units 33
- Scalar i6000 User’s Guide 21 34
- Scalar i6000 User’s Guide 22 35
- Cartridge Accessor 36
- Import/Export Stations 36
- Scalar i6000 User’s Guide 24 37
- Cartridges 38
- Cartridge Magazines 39
- Support for WORM 42
- Tape Drives 42
- Scalar i6000 User’s Guide 30 43
- Scalar i6000 User’s Guide 32 45
- Table 3 DLT Drive and 45
- Cartridge Compatibility 45
- Mixed Media Support and Rules 46
- Scalar i6000 User’s Guide 34 47
- Figure 10 Magazine 47
- Installation Order 47
- Power System 49
- Troubleshooting Your Library 50
- Scalar i6000 User’s Guide 38 51
- Figure 12 Status Indicator 51
- Scalar i6000 User’s Guide 39 52
- Table 4 Severity Levels 52
- Assigned to Tickets 52
- Scalar i6000 User’s Guide 40 53
- Scalar i6000 User’s Guide 41 54
- Scalar i6000 User’s Guide 42 55
- Working With Tickets 56
- Scalar i6000 User’s Guide 44 57
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- Scalar i6000 User’s Guide 46 59
- Scalar i6000 User’s Guide 47 60
- Scalar i6000 User’s Guide 48 61
- Scalar i6000 User’s Guide 49 62
- Scalar i6000 User’s Guide 50 63
- Scalar i6000 User’s Guide 51 64
- Viewing Ticket Details 65
- Scalar i6000 User’s Guide 53 66
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- Table 5 Report Criteria 80
- Scalar i6000 User’s Guide 68 81
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- Scalar i6000 User’s Guide 83 96
- Figure 13 Locations and 96
- Colors of Blade Status LEDs 96
- Scalar i6000 User’s Guide 84 97
- Scalar i6000 User’s Guide 85 98
- Status LED States 98
- Scalar i6000 User’s Guide 86 99
- Table 8 Blade Status LED 99
- States - Normal Conditions 99
- Interpreting LEDs 100
- Scalar i6000 User’s Guide 87 100
- Channel Drive Sled (UDS-2) 100
- Scalar i6000 User’s Guide 89 102
- Drive Sleds 102
- Scalar i6000 User’s Guide 90 103
- States (UDS-2 and UDS-3) 103
- Table 10 Drive Sled Status 104
- Scalar i6000 User’s Guide 91 104
- Scalar i6000 User’s Guide 93 106
- Scalar i6000 User’s Guide 94 107
- Scalar i6000 User’s Guide 95 108
- MCB Ethernet Port LEDs 108
- Scalar i6000 User’s Guide 96 109
- Ethernet Port LED States 109
- Scalar i6000 User’s Guide 97 110
- MCB FC / SCSI Port LEDs 110
- Scalar i6000 User’s Guide 99 112
- Figure 21 Locations of LBX 112
- Terminator LEDs (Version 03) 112
- Scalar i6000 User’s Guide 100 113
- Table 16 113
- LBX LED Version 03 113
- Scalar i6000 User’s Guide 102 115
- Supply LED States (Continued) 115
- Scalar i6000 User’s Guide 103 116
- Scalar i6000 User’s Guide 104 117
- Scalar i6000 User’s Guide 105 118
- Scalar i6000 User’s Guide 106 119
- Accessing Online Help 120
- Configuring Your Library 121
- Running the Setup Wizard 122
- Enabling Licenses 123
- Scalar i6000 User’s Guide 111 124
- Working With Partitions 125
- Scalar i6000 User’s Guide 113 126
- Scalar i6000 User’s Guide 114 127
- Scalar i6000 User’s Guide 115 128
- Scalar i6000 User’s Guide 116 129
- Table 18 Sampling of Media 129
- Type Identifiers 129
- Scalar i6000 User’s Guide 117 130
- Type Identifiers (Continued) 130
- Scalar i6000 User’s Guide 119 132
- 2 Click Next 133
- The Setup 133
- 3 Click Next 133
- 4 Click Create 134
- 5 Click Next 135
- Scalar i6000 User’s Guide 123 136
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- Scalar i6000 User’s Guide 149 162
- Managing Connectivity 163
- Scalar i6000 User’s Guide 151 164
- Scalar i6000 User’s Guide 152 165
- Scalar i6000 User’s Guide 153 166
- Scalar i6000 User’s Guide 154 167
- Table 20 FC I/O Blade Port 167
- Settings 167
- Scalar i6000 User’s Guide 155 168
- Scalar i6000 User’s Guide 156 169
- Scalar i6000 User’s Guide 157 170
- Scalar i6000 User’s Guide 158 171
- Scalar i6000 User’s Guide 159 172
- Scalar i6000 User’s Guide 160 173
- Scalar i6000 User’s Guide 161 174
- Specifying the Date and Time 175
- Scalar i6000 User’s Guide 163 176
- Configuring E-mail 177
- Scalar i6000 User’s Guide 165 178
- Scalar i6000 User’s Guide 166 179
- Scalar i6000 User’s Guide 167 180
- Table 21 Severity Levels 181
- Assigned to Issues 181
- Scalar i6000 User’s Guide 168 181
- Scalar i6000 User’s Guide 169 182
- Scalar i6000 User’s Guide 170 183
- Scalar i6000 User’s Guide 171 184
- Scalar i6000 User’s Guide 172 185
- Configuring Devices 186
- Scalar i6000 User’s Guide 174 187
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- Table 22 Show Details 211
- Scalar i6000 User’s Guide 199 212
- Table 23 212
- Descriptors 212
- Scalar i6000 User’s Guide 200 213
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- Scalar i6000 User’s Guide 211 224
- Scalar i6000 User’s Guide 212 225
- Scalar i6000 User’s Guide 213 226
- Configuring Drive Cleaning 227
- Scalar i6000 User’s Guide 215 228
- Scalar i6000 User’s Guide 216 229
- Scalar i6000 User’s Guide 217 230
- Scalar i6000 User’s Guide 218 231
- Registering SNMP Traps 232
- Scalar i6000 User’s Guide 220 233
- Scalar i6000 User’s Guide 221 234
- Configuring Library Security 235
- Scalar i6000 User’s Guide 223 236
- Scalar i6000 User’s Guide 224 237
- Scalar i6000 User’s Guide 225 238
- Scalar i6000 User’s Guide 226 239
- Scalar i6000 User’s Guide 227 240
- Using LDAP 241
- Scalar i6000 User’s Guide 229 242
- Scalar i6000 User’s Guide 230 243
- Scalar i6000 User’s Guide 231 244
- Scalar i6000 User’s Guide 232 245
- Scalar i6000 User’s Guide 233 246
- Scalar i6000 User’s Guide 234 247
- EKM Management Solutions 248
- Scalar i6000 User’s Guide 236 249
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- Scalar i6000 User’s Guide 257 270
- Scalar i6000 User’s Guide 258 271
- Scalar i6000 User’s Guide 259 272
- Scalar i6000 User’s Guide 260 273
- Setting Aisle Lights 274
- Running Your Library 275
- Logging On and Off 276
- Scalar i6000 User’s Guide 264 277
- Scalar i6000 User’s Guide 265 278
- Scalar i6000 User’s Guide 266 279
- Scalar i6000 User’s Guide 267 280
- Scalar i6000 User’s Guide 268 281
- Operator Panel 282
- Table 25 Status Indicator 284
- Table 26 Power Indicator 284
- Scalar i6000 User’s Guide 271 284
- Scalar i6000 User’s Guide 272 285
- Figure 24 LMC (Local Touch 285
- Scalar i6000 User’s Guide 273 286
- With Partition View Shown) 286
- Scalar i6000 User’s Guide 274 287
- Scalar i6000 User’s Guide 284 297
- Scalar i6000 User’s Guide 285 298
- Information Panel 298
- Scalar i6000 User’s Guide 288 301
- Scalar i6000 User’s Guide 289 302
- Rack Numbering Locations 302
- Scalar i6000 User’s Guide 291 304
- Scalar i6000 User’s Guide 293 306
- Scalar i6000 User’s Guide 294 307
- Figure 32 Example Location 307
- Coordinates 307
- Scalar i6000 User’s Guide 295 308
- Drives Dialog 308
- Scalar i6000 User’s Guide 296 309
- Figure 34 Location 309
- Coordinates for Drives 309
- 1 1-8 1 1-12 1 1 310
- Scalar i6000 User’s Guide 298 311
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- Scalar i6000 User’s Guide 300 313
- Figure 37 I/O Management 313
- Unit Bay Numbering 313
- Scalar i6000 User’s Guide 301 314
- Table 31 Blade Location 314
- Scalar i6000 User’s Guide 302 315
- Changing the Library’s State 316
- Scalar i6000 User’s Guide 304 317
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- Scalar i6000 User’s Guide 316 329
- Powering Off the Library 330
- Powering On the Library 331
- Scalar i6000 User’s Guide 319 332
- Scalar i6000 User’s Guide 320 333
- When Robotics Are Not Ready 334
- Scalar i6000 User’s Guide 322 335
- Table 33 Menu Commands 335
- When Robotics Are Disabled 335
- Scalar i6000 User’s Guide 323 336
- Maintaining Your Library 337
- Scalar i6000 User’s Guide 325 338
- Monitoring the Library 339
- Scalar i6000 User’s Guide 327 340
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- Blade Status dialog box 345
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- Maintenance Actions 371
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- Update Software Wizard 397
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- Dialog Box 446
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- Table 34 Test Results 450
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- Figure 39 Report Window 452
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- Figure 40 Joint Alignments 454
- Graphical Report 454
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- Figure 42 Horizontal 458
- Alignments Graphical Report 458
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- Figure 44 Boundary/ 462
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- Figure 45 Get/Put Graphical 464
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- Figure 46 Scan Fiducials 466
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- Figure 48 Example Test Log 470
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- 5 Click Start 472
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- Running MeDIA Test Reports 500
- Running MeDIA Test Reports 501
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- Using Sift Sort 505
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- Retrieving MIBs 510
- Maintaining Air Filters 511
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- Working With Cartridges and 516
- Barcodes 516
- Handling Cartridges Properly 517
- Write-Protecting Cartridges 518
- Barcode Requirements 519
- Scalar i6000 User’s Guide 507 520
- Installing Barcode Labels 521
- Using Cleaning Cartridges 522
- Managing Media 523
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- I/E station displayed 525
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- Frequently Asked Questions 534
- 1The serial number 535
- 1For LTO media 535
- 1Cartridges must have an 536
- 1If your library 536
- Glossary 537
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