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132 Troubleshooting and Diagnostics
Scalar 24 Error Messages
If an error occurs during the operation of your Scalar 24, an error message will be displayed on the
operator’s display. The following table lists the error messages you may encounter and recommended
actions.
Application
Software
Installation:
Refer to the documentation included with your software for instructions
on how to verify installation.
SAC
Code
Error Message Description Recommended Action
00h Unknown Error
Call Service
An unexpected error has
occurred.
Capture the support and error
logs and provide them to
service.
01h OS Error
Reboot System
Operating System Error Reboot the system. If the
problem persists, capture the
support and error logs and
contact ATAC.
02h
03h
04h
Z80 Error
Call Service
OCP Error
Call Service
XA Error
Call Service
A robot controller, OCP
controller board, or XA main
controller board hardware
problem exists which requires
replacement.
Contact ATAC.
05h SW Error
Call Service
Application Software
(firmware) Error
Reboot the system. Capture
the support and error logs
and contact ATAC.
10h SN Missing
Call Service
The system serial number is
missing in NVRAM. The
system cannot go online if a
serial number is not entered.
This problem may occur if the
main board has been
exchanged or NVRAM has
been corrupted either due to
a code problem or due to a
bad NVRAM chip.
Contact ATAC. Be prepared
to provide the serial number,
attached on a label inside the
library under the right
magazine and any OEM
vendor and product
information, so that entry of
the serial number can be
verified.
15h Scanner Error
Call Service
The barcode scanner is not
functioning properly.
Reboot the system. If the
problem persists, contact
ATAC.
- ADIC Scalar 1
- Eschenstraße 3 2
- Contents 3
- 7 Operation 43 4
- 9 Using the Menus 61 5
- 11 Specifications 137 7
- Introduction 9
- 2 Introduction 10
- Intended Use 11
- Safety Precautions 12
- Regulatory Notices 12
- IC Notice (Canada Only) 13
- CE Notice 14
- VCCI Notices (Japan Only) 14
- Declaration of Conformity 15
- 8 Safety 16
- Description 17
- Features 18
- Optional Features 18
- Front Panel Components 19
- Interior Components 20
- Rear Panel Components 20
- Media and Media Protection 21
- Media Protection 22
- Host Interface 24
- Host Adapter 25
- Terminator 25
- Application Software 25
- SCSI Cables 25
- 18 Description 26
- Getting Started 27
- Installing Scalar 24 Hardware 28
- Connecting the Power Cord 30
- Inserting Tape Cartridges 31
- Setting up your Scalar 24 32
- Preparing the Host Computer 33
- Tape Driver Installation 34
- 28 Getting Started 36
- Installing Optional Hardware 37
- °F (38°C) 40
- Frequently Asked Questions 45
- More FAQs 46
- How do I clean a drive? 47
- What is partitioning? 48
- How do I get help? 49
- 42 Frequently Asked Questions 50
- Operation 51
- Menu Icons 52
- Drive Status Icons 53
- Tape Activity Icons 53
- Online and Offline Modes 54
- Inserting and Removing Media 54
- Manual Removal of Tapes 55
- Barcode Labels 56
- Menu Navigation 57
- Main Menu Navigation 58
- Submenu Navigation 58
- Normal Operations 59
- 52 Operation 60
- Using the RMU 62
- Configuring SNMP 63
- Configuring RMU User Accounts 64
- Configuring the Time and Date 65
- Updating Firmware 65
- Viewing Diagnostic Files 66
- Rebooting the RMU 66
- Viewing Logs 67
- Getting Help 67
- Using the Menus 69
- Main Menu 70
- Setup Menu 72
- Cancelling the Setup Wizard 73
- 66 Using the Menus 74
- 68 Using the Menus 76
- 70 Using the Menus 78
- 72 Using the Menus 80
- Configure Slots 81
- Configure Modes 82
- 76 Using the Menus 84
- Configure Partitions 85
- 78 Using the Menus 86
- Configure I/E Slot 87
- Set SCSI IDs 88
- Set Drive SCSI IDs 89
- Set Inquiry 90
- Access Mode 91
- User Interface 92
- Set Password 93
- 86 Using the Menus 94
- Configure RMU 95
- 88 Using the Menus 96
- Configure AutoClean 97
- AutoClean Partitioned Library 98
- Configure Barcode Scanner 99
- Reset Configuration 100
- Command Menu 101
- 94 Using the Menus 102
- Import LTO Cleaning Cartridge 103
- 96 Using the Menus 104
- Export Media 105
- Export Data Cartridge 106
- Export Cleaning Cartridge 107
- Dismount Drive 108
- Move Media 108
- 102 Using the Menus 110
- Bulk Load 111
- Bulk Unload 112
- Sequential 114
- Start Single 115
- Stop Sequential Backup 116
- Resume Sequential Backup 116
- Status Menu 117
- Display Firmware Version 118
- Display Inventory Information 119
- 112 Using the Menus 120
- Display Motion Counts 121
- Display Retry Counts 122
- Display Sensor Status 123
- Display Errors 124
- Display Serial Number 125
- Tools Menu 126
- Clean Drive 127
- Load Firmware 128
- Demo Test 128
- Self Test 130
- Drive Maintenance Test 131
- 124 Using the Menus 132
- Manufacturing Test 133
- Position Picker 134
- Output Logs 135
- Drive Power On/Off 136
- 130 Using the Menus 138
- Installation Problems 139
- Scalar 24 Error Messages 140
- Vital Product Data Recovery 143
- Environmental Considerations 143
- Specifications 145
- Storage Slot Count 146
- Library Storage Capacity 146
- Library Data Transfer Rates 146
- Operating Time 147
- Safety and EMC Standards 147
- Thermal Environment 148
- Acoustic 148
- Library Interface 148
- Reliability 149
- 142 Specifications 150
- 144 Index 152
- 146 Index 154
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