
38 Frequently Asked Questions
What type of terminator is required?
Your Scalar 24 comes with a compatible terminator. The Scalar 24 is a LVD SCSI device, so only use an
LVD terminator. There are several different types of terminators. Some terminators have LEDs. If you are
using a terminator with an LED and it is illuminated in red, check the LED key on the terminator and ensure
that you have the correct type of terminator.
For more information on connecting a terminator to your Scalar 24, see Connecting to a SCSI Bus
on page
20.
Where are the drivers located?
Drivers for your Scalar 24 can be found on the CD-ROM in the drivers directory. If you need assistance
installing the drivers, please contact ATAC. For information about the latest drivers visit the Web site for
your application or operating system.
How do I manually remove a tape?
There are four places within the Scalar 24 where you may want to manually remove a tape. You can remove
a tape manually from a drive, the rear slots, the magazines, and the picker. Refer to Manual Removal of
Tapes on page 47.
More FAQs
The following are questions you may encounter when operating your Scalar 24.
Where are the Error Messages defined?
Hard errors are listed in the Error Log which can be accessed through the Status menu. All errors,
diagnostic alerts, and events are accessible by outputting logs to the serial port. For more information on
outputting logs, see Output Logs
on page 127.
For more information on specific error messages, see Scalar 24 Error Messages
on page 132.
How do I upgrade firmware?
Your Scalar 24 contains firmware for the main controller application, robotics, RMU, drives, main controller
boot code, and the robotics boot code. For information about viewing the firmware version, see Display
Firmware Version on page 110.
You can find drive and library firmware upgrades on the ADIC website at www.adic.com
under the “Service
& Support” section. You will need to contact ATAC to receive a password. For more information on
contacting ATAC, see How do I get help?
on page 41.
There are four ways that you can upgrade your firmware:
Firmware Upgrade Tape You can upgrade the library, which includes the main controller
application and robotics, and drive firmware using a Firmware
Upgrade (FUP) tape. For more information, see Load
Firmware on page 120.
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