Quantum Scalar 24 Spécifications télécharger pdf (Page 144)

136 Troubleshooting and Diagnostics

• Avoid temperature problems by ensuring that the Scalar 24 front and rear panels are not obstructed

so that the drive has adequate ventilation.

• Position the Scalar 24 where the temperature is relatively stable (that is, away from open windows,

fan heaters, and doors).

• Avoid leaving cartridges in severe temperature conditions, for example, in a car standing in bright

sunlight.

• Avoid transferring data (reading from and writing to cartridges) when the temperature is changing

by more than 10° C (15° F) per hour.

Contacting Customer Assistance

Before calling ATAC, follow these steps to take full advantage of your call:

• Review all documentation carefully. (Experience has demonstrated that most questions are

answered in your documentation.)

• Be prepared to explain whether the software or hardware has worked properly at anytime in the

past. Have you changed anything recently?

• Pinpoint the exact location of your problem, if possible. Note the steps that led to the problem. Are

you able to duplicate the same problem or is it a one-time occurrence?

• Note any error messages displayed on your PC screen or file server. Write down the exact error

message.

• If at all possible, call while at your computer, with ADIC 's Scalar 24 installed and turned on.

• If running on a network, have all relevant information available (i.e. type, version #, network

hardware, etc.).

• Be prepared to provide:

• Your name and your company’s name

• Model number

• Serial number of the Scalar 24 (obtained from the operator panel or located inside the unit,

under the right magazine)

• Serial number of drive assembly (located on rear panel, above SCSI connectors)

• Software version numbers

• Device driver information

• Host application name and version

• Hardware configuration, including firmware versions, date, and number

• Type of PC, DOS version, clock speed, RAM, network type, network version, and any special

boards installed

• A brief description of the problem

• Where you purchased your ADIC Scalar 24

Having this information available when you call for customer assistance will enable ADIC Technical

Assistance Center personnel to resolve your problem in the most efficient manner possible.

Note

In the US and Canada, call ATAC at 1-800-827-3822. In Europe, call ATAC at

+800.9999.3822.

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Quantum Scalar 24 Spécifications Page 144